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Envoy Air Inc. operates more than 150 aircraft on nearly 1,000 daily flights to more than 150 destinations. The company, a wholly owned subsidiary of American Airlines, has 16,000 employees.
Envoy was experiencing increasing dispatch challenges more often than their competitors which impacted their customers. The Envoy team traced the root cause of the deficiencies to gaps in its fleet reliability management process. However, high data volume and multiple data sets with poor linkages continued to frustrate their efforts to identify key issues drivers. This translated into many missed opportunities to take timely corrective action to improve reliability.
Solution
Envoy engaged RCMBT to work with their internal team to close the gaps in Envoy’s reliability process. RCM reviewed and made recommendations to improve the existing process. This included adding business rules, cleaning and structuring the data and enhancing it to enable cross-data-set analysis. Using the big data capabilities of its AI Platform, RCMBT assisted the Envoy team to predict potential failures and take appropriate action to prevent them. Performance enhancement grows with Envoy’s continuing use of RCMBT services to enhance reliability management.
Bombardier a world leading manufacturer of aircraft and transportation vehicles with revenues in excess of $16 billion and more than 69,000 employees globally.
Timely fleet-health reporting is essential for achieving optimal operating efficiency and meeting safety standards. People intensive manual processes, changing data volumes and new hires long onboarding and training cycles, made it difficult for the commercial aircraft division to consistently report on-time in a cost-effective manner.
Solution
RCMBT and Bombardier partnered on defining a long-term approach to continually improve fleet-health reporting. Together they agreed on a outsourcing approach that saw RCMBT restructuring work processes, business rules and improving data quality. This allowed Bombardier to take full advantage of RCMBT’s AI technology and advanced services to achieve accurate, on-time and cost effective fleet-health reporting.
Results
Atlas Air Inc. is a leader in global airfreight, with more than 25 years of experience serving freight, commercial, charter, and military customers. A combined fleet of B737, B747, B767 & B777 totaling 117 aircraft support our global customers. Atlas Air currently operates the world’s largest B747 fleet.
Atlas Air understands the importance of technology in increasing agility of decision making and task execution in its reliability and maintenance functions. Its world-wide footprint requires it to enhance its ability to efficiently collect, process and distribute high quality reliability information to its reliability and maintenance teams and maintenance service providers.
Solution
RCMBT and Atlas Air collaborated on the configuration of RCM’s Reliability Decision Support System (RDSS), to meet Atlas’ needs. Adding the RDSS toolset to its reliability and maintenance decision capabilities, enables Atlas Air to enhance its management and execution of reliability and maintenance functions by making reliability information widely available to its staff and external service providers when and where they need it. This enterprise-wide approach will allow Atlas Air the reliability and maintenance decision-making agility it requires to continuously and cost effectively improve its reliability outcomes.
